Two Providores is committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We ensure transparency, accountability, and security in handling your data.
1. Our Obligations
Two Providores complies with privacy laws in Australia, including:
- The Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (the Privacy Act);
- The credit reporting provisions of the Privacy Act and the Credit Reporting Privacy Code (collectively referred to as “Privacy Laws”).
This policy explains how we manage personal information, including its collection, use, and disclosure. It also details how to contact us to access, update, or make a complaint about our handling of personal information.
By providing personal information, you consent to its collection, use, and disclosure in accordance with this policy.
2. Collection of Information
We collect only the information necessary for our business operations or our relationship with you.
2.1. Categories of Collected Information
- Enquiry Information: Name, ABN, address, email, phone number, enquiry details, and records of communications with us.
- Supply Information: Information provided when supplying or receiving products or services, including sales returns, order adjustments, and details collected during visits to our premises, such as visitor logs (e.g., name, contact details, and time of visit) or security footage for safety purposes.
- Credit Information: Details required for credit applications, including personal guarantees, payment records, and account login details.
- Financial Information: Credit history obtained from credit reporting agencies such as CreditorWatch.
- Online Interactions:
- Cookies: Information collected through cookies and other tracking technologies.
- Forms and Surveys: Data you provide directly via forms, surveys, or inquiries.
- Third Parties: Information from partners, service providers, or publicly available sources.
2.2. Credit Reporting
We offer credit to businesses and individuals. This section of our Privacy Policy applies if we’ve provided you with a credit facility.
If we extend credit to you, we may collect information about your payment history internally, as well as from publicly available sources or credit reporting agencies.
If you or a company you direct apply for credit, we may request a credit report from a credit reporting agency. We may also request a credit report (as permitted by Privacy Laws) if you guarantee, or offer to guarantee, credit for someone else or another company.
When requesting a credit report, we’ll provide the agency with identifying information and details about the type and amount of credit applied for or granted.
3. Use and Disclosure of Information
We may use and disclose your personal and credit information for the following purposes:
- Verification: Confirming your identity when you interact with us.
- Marketing and Promotions: Sending offers or promotions via email, SMS, or online platforms such as social media and digital advertising networks (with your consent).
- Credit Reporting: Sharing relevant information with credit providers, referees, or Credit Reporting Bodies (e.g., CreditorWatch) as permitted by Privacy Laws.
- Legal and Compliance: Disclosing information to comply with laws, court orders, or government directives.
- Service Providers: Sharing data with providers supporting our operations under strict confidentiality agreements. This may include service providers located outside Australia. Where data is transferred internationally, we ensure equivalent protections in accordance with the Australian Privacy Principles (APP 8).
- Other Uses: Any other purpose you have consented to.
Sensitive information (e.g., health or criminal records) will only be disclosed with explicit consent or as required by law.
4. Data Storage and Retention:
4.1 Storage Formats
We store personal and credit information in:
- Electronic systems and databases.
- Secure paper files.
- Encrypted archives and recordings.
4.2 Retention Policy
Data is retained:
- For as long as necessary for business or legal requirements (e.g., 7 years for tax compliance);
- Securely destroyed or anonymized after the retention period unless legally required to retain it.
5. International Data Transfers
If your personal information is transferred outside Australia, we ensure compliance with APP 8 by implementing equivalent safeguards and transferring only to jurisdictions with privacy protections comparable to Australia’s.
6. Cookies and Tracking
Cookies are small files stored in your browser to personalize your experience. Our website may use cookies to remember preferences or improve functionality. You can disable cookies via browser settings, though this may limit certain features.
7. Rights of Individuals
You have several rights under Australian privacy law to ensure transparency and control over your personal information. These include:
7.1 Right to Access
You may request access to the personal information we hold about you. Once we verify your identity, we will provide the information unless an exception under the Privacy Act applies (e.g., where access would unreasonably affect the privacy of others or compromise ongoing investigations).
7.2 Right to Correct Information
If your information is incorrect, outdated, or incomplete, you may request that we correct it. We will take reasonable steps to update your information promptly and notify you of the outcome.
7.3 Right to Delete Information
You may request the deletion of your personal information. We will comply unless we are legally required or otherwise permitted to retain it, such as for tax compliance or legal disputes.
7.4 Right to Withdraw Consent
If you have given consent for specific uses of your personal information, such as marketing communications, you can withdraw your consent at any time.
7.5 How to Exercise Your Rights
To exercise these rights, contact us using the details below. To protect your privacy, we may ask for proof of identity before processing your request.
8. Security Measures
We employ rigorous security measures to safeguard your personal information, including:
- Restricting physical access to our premises.
- Enforcing strict access controls for electronic records.
- Using encryption and other secure data storage practices.
- Regularly auditing our security measures.
- Securely destroying information when it is no longer required.
If a data breach occurs, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches Scheme.
9. Policy Updates
This policy may be updated from time to time to reflect changes in laws or business practices. Significant changes will be communicated via our website or through direct communication.
10. Contact Us
For any questions or concerns about this Privacy Policy or your personal information, please contact us:
Email: [email protected]
Phone: 9565 2255
Complaints?
We take privacy concerns seriously. If you are dissatisfied with how we have handled your information, please contact at [email protected] . We will thoroughly investigate your complaint and respond promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the OAIC.